Privacy Policy
Last Updated: July 2, 2025
1. Introduction
We adhere to the highest international standards and are ISO 9001 certified. Our goal is unwavering: Zero-defect delivery that meets or surpasses customer expectations.
“Our quality policy reflects continuous improvements in every aspect of our business”—a standard upheld by top global industry peers .
2. Information We Collect
We may collect the following types of personal information:
- Contact & Identity Data: Name, company name, phone number, email, job title
- Business Data: Order details, enquiry records, commercial communication
- Device & Technical Data: Browser type, device data, visit time and behavior
- Sensitive Personal Data (if any): Only when required and with explicit consent
3. Purpose of Data Collection
We collect and process your data to:
- Respond to enquiries, orders, and customer service requests
- Manage business transactions and relationships
- Improve our website, services, and product offerings
- Send updates, offers, and communications (only if you opt in)
- Comply with legal or regulatory requirements
4. Consent & Lawful Basis
We process your data:
- With your consent (for marketing and non-essential communications)
- For contractual or legitimate business needs
- To comply with applicable Indian legal obligations
You may withdraw your consent at any time by contacting us.
5. Use of Cookies
We use cookies and similar tracking technologies to improve website functionality and user experience. You can manage cookie settings through your browser preferences.
6. Sharing of Information
We may share your information:
- With authorized service providers (logistics, IT, customer support)
- With affiliates and group companies for operational purposes
- With regulatory authorities when legally required
- In case of business transfers or restructuring, with appropriate notice
We do not sell your personal information to any third parties.
7. Data Retention
We retain personal information only for as long as necessary for the purposes stated or as required by law. Afterward, the data is securely deleted or anonymized.
8. Data Security
We implement robust technical and organizational measures to safeguard your data, including encryption, access control, secure servers, and regular audits. In the event of a data breach, we will notify affected users and authorities as per legal timelines.
9. Your Rights
As a user, you have the right to:
- Access, correct, or delete your personal information
- Withdraw consent or object to processing
- Request data portability (where applicable)
- Lodge a complaint with our Grievance Officer
10. Grievance Officer
For concerns, complaints, or to exercise your rights under this policy, please contact:
- Grievance Officer
Prime Terratech Industries
Ahmedabad, Gujarat, India
📧 Email: enquiry@primeterratech.com
📞 Phone: +91-90334-38346
11. Updates to This Policy
We may revise this Privacy Policy periodically. Any changes will be posted on this page with the updated date.
